Last updated 11 August 2026
Loops is sold by Thompson Whitney LLC dba Advisory 9. If Loops isn't right for you, you can request a full refund within 30 days of your order date — on both the monthly plan and the lifetime plan. No explanation needed.
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at team@advisory9.com and we'll arrange it for you.
On the monthly plan you can cancel at any time. Cancelling stops the next payment and your access continues until the end of the period you've already paid for. We'll also consider refunds outside the 30-day window where something went wrong on our side — for example a duplicate charge, a plan that never unlocked, or a renewal you didn't intend.
A refund ends your paid features but does not delete your tasks. If you'd like your data exported or erased, email us and we'll take care of it.
Paddle's own refund policy also applies to purchases made through their checkout.